Terms & Conditions
Acceptance
When you accept our quotation or you make payment of any advance fee then you are accepting our terms and conditions.
Charges
Charges for services to be provided by Royal Care Technologies. is defined in the project quotation or proposal emailed to the Client. Quotations are valid for 30 days from the date sent. Unless agreed otherwise with the Client, all Project services require an advance payment of fifty (50) percent of the project quotation total as a deposit before work commences. The remaining fifty (50) percent of the project quotation total will be due upon completion of the work prior to upload to the server or release of materials. A deposit is only refundable if work has not been carried out to the approximate value of the deposit. The value of work should be calculated at $25 per hour and should include research and development time prior to design or development work being carried out.
Client Review
Royal Care Technologies will provide the Client with an opportunity to review the appearance and content of the Project during the design phase and after the overall development is completed. On completion of the project, the work will be deemed to be accepted and approved unless the Client tells Royal Care Technologies,Otherwise by email within ten (10) days of the date the completed project is made available to the Client.
Payment
Invoices will be provided by Royal Care Technologies upon completion of the work for Project and any associated services. Invoices are normally sent via email but the Client may request to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of one and one-half percent (1.5%) per month of the total amount due.
Turnaround Time
Royal Care Technologies will install and publicly post or supply the Client’s project by the date specified in the project proposal, unless a delay is specifically requested by the Client or delay is due to the slow supply of Material by the Client.
Termination
Termination of services by the Client must be requested in a written notice (email or letter) and will be effective on receipt of such notice. Telephone requests for termination of services will be honored after confirmation in writing (email or letter). The Client will be invoiced for development work completed to the date of first notice of cancellation for payment in full within thirty (30) days.
Copyright
The Client retains the copyright to data, files and graphic logos provided by the Client and grants Royal Care Technologies, the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Royal Care Technologies permission and rights for use of the same and agrees to indemnify and hold harmless our company and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. Evidence of permissions and authorities may be requested.
Access Requirements
If the Client’s Project is to be installed on a third-party server, The Royal Care Technologies must granted temporary read/write access to the Client’s storage directories. This must be accessible via FTP depending on the specific nature of the project, other resources might also need to be configured on the server.
General
These Terms and Conditions supersede all previous representations, understandings or agreements.