At Royal Care Technologies, we aim to provide services that align with our clients’ business requirements and agreed project objectives. This Refund Policy explains the conditions under which payments may be refunded for our web solutions, digital marketing services, cloud services, and server solutions.

By purchasing our services, you acknowledge and agree to the terms outlined below, along with any applicable terms specified in your proposal, quotation, service agreement, or invoice.

1. Scope of This Policy

This policy applies to services provided by Royal Care Technologies, including:

• Website design and development
• Web application development
• Digital marketing and search engine optimization (SEO)
• Content strategy and marketing services
• Cloud computing and hosting-related services
• Server setup, configuration, and technical support
• Other related IT and digital services agreed upon with the client

Refund eligibility may vary depending on the nature of the service, the project stage, work completed, and the terms agreed upon before the project begins.

2. General Refund Conditions

Refund requests are reviewed individually based on the applicable service agreement, payment terms, project status, and work already completed.

A refund may be considered when:

• A service has not started and no non-refundable costs have been incurred.
• A payment has been made in error or duplicated.
• Royal Care Technologies is unable to deliver the agreed service and an appropriate resolution cannot be reached.
• A specific refund condition has been included in the signed agreement or written service terms.

Any approved refund will be limited to the amount eligible under the applicable agreement and this policy.

3. Refunds for Web Development Services

Website design, website development, and web application projects often involve planning, design, development, testing, and revisions.

• Before work begins: A refund may be considered if the project has not started and no applicable costs or commitments have been incurred.
• After work begins: Refund eligibility will depend on the work completed, resources committed, and terms agreed upon.
• After delivery or approval: Payments for completed and accepted work are generally not refundable, except where required by applicable law or expressly agreed in writing.
• Third-party expenses: Domain registration, hosting, software licences, themes, plugins, and other third-party costs may be non-refundable, subject to the relevant provider's terms and applicable law.

4. Refunds for Digital Marketing Services

Digital marketing services may include SEO, content marketing, paid advertising management, social media campaigns, and related activities.

Because these services involve ongoing work, planning, research, content production, campaign management, and other resources, refunds are assessed according to the services delivered and the applicable agreement.

• Payments for completed marketing work are generally not refundable.
• For ongoing services, any eligible refund for an unused portion will be assessed according to the agreed cancellation and payment terms.
• Advertising budgets paid directly to advertising platforms are subject to those platforms' policies and are separate from service fees charged by Royal Care Technologies.
• Results such as rankings, traffic, leads, and conversions cannot be guaranteed unless a specific written agreement states otherwise.

A lack of immediate marketing results does not, by itself, establish eligibility for a refund.

5. Refunds for Cloud and Server Services

Cloud and server services may involve infrastructure configuration, hosting resources, software licences, subscriptions, hardware, and third-party service providers.

• Fees for completed setup, configuration, migration, or technical support work are generally not refundable.
• Prepaid recurring services may be eligible for a refund of unused periods where permitted by the applicable service agreement.
• Third-party subscriptions, cloud usage charges, licence fees, and infrastructure costs are subject to the relevant provider's refund terms.
• Any billing error or duplicate charge will be reviewed and corrected where appropriate.

Clients are responsible for reviewing the applicable subscription periods, renewal terms, usage charges, and cancellation requirements before purchasing third-party services.

6. Project Cancellation and Refund Eligibility

Clients who wish to cancel a project should notify Royal Care Technologies in writing.

Upon receiving a cancellation request, we will review the project status, completed work, outstanding payments, committed resources, and any applicable third-party expenses.

If a refund is approved, the refundable amount will be calculated in accordance with the agreed terms and applicable law. Any outstanding amounts for work already completed or expenses properly incurred may be deducted where permitted.

Cancellation of a project does not automatically entitle the client to a full refund.

7. How to Request a Refund

To request a refund, contact our team using the details below.

Please include the following information to help us review your request:

• Full name or business name
• Registered email address
• Invoice number or payment reference
• Service or project name
• Date and amount of payment
• Reason for requesting a refund

Our team may request additional information or supporting documents if necessary. We will review the request and communicate the decision and any applicable next steps.

Email: Insert Mail

8. Refund Processing Time

Once a refund has been approved, we will initiate the refund within a reasonable period and notify the client of the applicable processing details.

The time required for the amount to appear in the client's account may depend on the payment method, bank, payment gateway, or financial institution involved.

Any specific refund timeline stated in the applicable service agreement or required by law will take precedence.

9. Non-Refundable Charges

Where permitted by applicable law and the relevant agreement, the following charges may be non-refundable:

• Fees for work already completed and delivered
• Third-party purchases, subscriptions, and licence fees that cannot be recovered
• Advertising spend already incurred
• Approved project expenses and commitments already made
• Charges for services that have been fully provided

Any non-refundable terms will be subject to the applicable contract, provider policies, and legal requirements.

10. Changes to This Refund Policy

Royal Care Technologies may update this Refund Policy when its services, operational practices, or legal requirements change. The updated policy will be published on this page with a revised date.

Changes will not override contractual rights or legal obligations that apply to an existing transaction.